Our teams are available to code your cases on site or remotely to meet your deadlines. Our centralised coding operation guarantees reliable capacity. Our coders work in teams to ensure that they code the cases most appropriate to them, that administrative work is reduced to a minimum and communications are done efficiently. Our internal audit system ensures consistent quality, and provides you with a transparent report so you can keep track of our work. By training our coders to handle insurance returns and internal documentation discussions with all members of a hospital, we keep disruption of your team’s work to a minimum.

We identify recruits with the skills needed to be a good coder. Working from your hospital from day one, and accompanied by our network of experts they deliver additional coding capacity immediately (instead of adding additional pressure to your team). Our expert coders structure their training and accompany the new recruit remotely to ensure the quality of coding until they are independent. Once they become autonomous, they are obliged to stay with your for at least 2 years. Candidates are vetted and selected to suit your needs and culture, and the skills identified for coding.

We analyse cases and construct a sample to test the accuracy of cases coded over the past five years. If we spot any inaccuracies or gaps in documentation or coding, we recode and resubmit cases. Once a case is resubmitted, we handle all of the discussions with insurers. Once you have obtained compensation for the recoded cases, we use the data to generate a report on coding accuracy and documentation which can be used to train the coding team and medical staff.

We analyse your documentation processes and identify areas where standardisation or automation could simplify the work of everyone involved in patient care. Based on observation of workflows and procedures, we work with you to develop simple tools to reduce the hassle of documenting patient cases, and ensuring that they are as complete as possible.